|dc.description.abstracten||Business process change and information systems development are usually associated
in best business practices. However, it is not ever clear if the quality of
business process change really impact on quality and value of information systems.
To realize value from business process change through information systems
quality, it is necessary to clearly define an improvement strategy regarding both
business activities and operations and the IT applications embedding them.
Davenport  identified three most important key factors driving IS value, deriving
from business process change: integrate, optimize and informate. Integrate
means to keep together large companies, with several different business units, operating
all over the world. Optimize means to use business process change and IT
applications development and implementation to perform more efficient and effective
business activities and operations. Informate means to collect process and distribute
information where, when and how users need it, supplying information services
at managed cost and better quality.
We suggest to add a key factor driving IS value deriving from business process
change : Identify Knowledge. Identify Knowledge, means to identify knowledge,
when and how users need it, improving services and process decision.
Information Technologies bear the potential of new uses. These uses provoke a
new organisation which induces a new vision of IS strategy. Under the influence
of globalization, and the impact of Information and Communication Technologies
(ICT) that radically modify our relationship with space and time, the hierarchical
company locked up on its local borders becomes an Extended Company, without
borders, opened and adaptable. In this context, this paper proposes a shift in the
way the design of Information Systems is viewed based on business process. The
approach adopted is a global philosophy based on business process management
within the framework of all the methodological principles.
Empirical evidences are available, by an Italian large company, using business
process management and knowledge capturing as an improvement strategy for IS
value. This company defined a well conceived framework to realize the better
quality of both business processes and IT applications, aiming to implement ongoing
IS management activities, to continuously produce value from IS. This frame2
work is based both on BPM and on knowledge identification like instruments to
improve the value of information systems and the quality of business processes.||en