Résumé en anglais

This paper presents the modeling of a disturbance on a public transportation line. The proposed model allows the synthesis, evaluation and update of available information in order to help human regulators in their monitoring task. It begins with a formal modeling of the disturbance concept. This modeling makes it possible to capitalize the knowledge available within a monitoring station and to follow up the evolution of the disturbances in real time. The paper goes on to propose a multi-agent representation of an incident allowing the integration of the disturbance processing within the activity of a network system.