• xmlui.mirage2.page-structure.header.title
    • français
    • English
  • Help
  • Login
  • Language 
    • Français
    • English
View Item 
  •   BIRD Home
  • DRM (UMR CNRS 7088)
  • DRM : Publications
  • View Item
  •   BIRD Home
  • DRM (UMR CNRS 7088)
  • DRM : Publications
  • View Item
JavaScript is disabled for your browser. Some features of this site may not work without it.

Browse

BIRDResearch centres & CollectionsBy Issue DateAuthorsTitlesTypeThis CollectionBy Issue DateAuthorsTitlesType

My Account

LoginRegister

Statistics

Most Popular ItemsStatistics by CountryMost Popular Authors
Thumbnail - Request a copy

The Same Wine but in New Bottles: Public E-Services Divide and Low Citizens' Satisfaction: An Example from Lebanon

Harfouche, Antoine (2010), The Same Wine but in New Bottles: Public E-Services Divide and Low Citizens' Satisfaction: An Example from Lebanon, International Journal of Electronic Government Research, 6, 3, p. 73-105. http://dx.doi.org/10.4018/jegr.2010070106

Type
Article accepté pour publication ou publié
Date
2010
Journal name
International Journal of Electronic Government Research
Volume
6
Number
3
Publisher
IGI Global
Pages
73-105
Publication identifier
http://dx.doi.org/10.4018/jegr.2010070106
Metadata
Show full item record
Author(s)
Harfouche, Antoine
Abstract (FR)
Depuis quelques années, le e-gouvernement est devenu un domaine prioritaire et une préoccupation majeure des gouvernements du monde entier. Le e-gouvernement offre aux citoyens connectés la possibilité de bénéficier de services électroniques intégrés. Ce genre de services simplifie les formalités administratives, réduit les problèmes de déplacement physique ainsi que le temps de réponse. Ces e-services permettent également d’augmenter la personnalisation. Toutefois, certains citoyens n'acceptent pas ou même refusent d'utiliser les e-services publics. Ce qui crée une fracture liée à l’acceptation des e-services publics. Qu'est-ce qu'une fracture due à l’acceptation des e-services publics ? Comment cette fracture est-elle créée ? Quels sont les antécédents ou les raisons de cette fracture ?
Abstract (EN)
When introducing the public e-services, Lebanese government predicted that it would reduce inequality between citizens (OMSAR 2002). But, the results of this research prove that it will not be the case. The introduction of the virtual channel of services delivery system will create a public e-services divide. In response to the research questions: “what is an e-services divide?” and “what are its antecedents and consequences?”, this cross-sectional explanatory research shows that the public e-services divide will separate citizen’s who have access to ICTs, who have the skills to use ICTs, and who accept to use public e-services from the others. The public e-services divide will result from the e-access divide, the e-skills divide, and from the public e-services acceptance divide. It will lead to a lower citizen’s satisfaction.
Subjects / Keywords
fracture numérique
JEL
H83 - Public Administration; Public Sector Accounting and Audits

Related items

Showing items related by title and author.

  • Thumbnail
    Salient beliefs that influence the acceptance or rejection of public e-services in Lebanon 
    Harfouche, Antoine; Bourliataux-Lajoinie, Stéphane (2010-05) Communication / Conférence
  • Thumbnail
    eGovernment Implementation and Acceptance: Challenges to Increase Public eServices Take-Up in Lebanon 
    Harfouche, Antoine; Kalika, Michel (2009) Communication / Conférence
  • Thumbnail
    E-government implementation in developing countries: a neoinstituional approach to explain failure. An example from Lebanon 
    Harfouche, Antoine; Robbin, Alice (2012-09) Communication / Conférence
  • Thumbnail
    Challenges To Increase Government e-Services Take-Up In Lebanon 
    Harfouche, Antoine; Kalika, Michel (2009) Communication / Conférence
  • Thumbnail
    The role of cultural values in the individual intention to accept administration e-services (ITA E-Ad): a two country study 
    Harfouche, Antoine; Aoun, Georges (2008-10) Communication / Conférence
Dauphine PSL Bibliothèque logo
Place du Maréchal de Lattre de Tassigny 75775 Paris Cedex 16
Phone: 01 44 05 40 94
Contact
Dauphine PSL logoEQUIS logoCreative Commons logo