Résumé en anglais

Abstract: While companies are more and more favorable to collaborative approaches between their services, reflections on learning to use technological tools rarely call into question new organizational models. In a field where many impressionistic approaches related to mere trends or finalized developments are to be found, technological tools may contribute to the development of the collaborative capacities of the firms and may also help to better apprehend organizational changes based on technologies. In this context, a comprehensive framework for the adoption of tools and for the functional integration of the company into its environment may be proposed, thanks to a series of interviews carried out with several international companies.