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Examining Trust in Information Technology Artifacts : The Effects of System Quality and Culture

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Trust.pdf (1.407Mb)
Date
2008
Indexation documentaire
Marketing
Subject
Commerce mobile; Systems use; System quality; Navigational structure; Mobile commerce; M-commerce portals; Culture impacts; Institution-based trust; Trust in the IT artifact; Visual appeal
Code JEL
M31; G14
Nom de la revue
Journal of management information systems
Volume
24
Numéro
4
Date de publication
06-2008
Pages article
73-100
DOI
http://dx.doi.org/10.2753/MIS0742-1222240403
URI
https://basepub.dauphine.fr/handle/123456789/2723
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  • DRM : Publications
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Auteur
Vance, Anthony
Elie-dit-Cosaque, Christophe
Straub, Detmar W.
Type
Article accepté pour publication ou publié
Résumé en anglais
The topic of trust in information technology (IT) artifacts has piqued interest among researchers, but studies of this form of trust are not definitive regarding which factors contribute to it the most. Our study empirically tests a model of trust in IT artifacts that increases our understanding in two ways. First, it sets forth two previously unexamined system quality constructs-navigational structure and visual appeal. We found that both of these system quality constructs significantly predict the extent to which users place trust in mobile commerce technologies. Second, our study considers the effect of culture by comparing the trust of French and American potential users in m- commerce technologies. We found that not only does culture directly affect user trust in IT artifacts but it also moderates the extent to which navigational structure affects this form of trust. These findings show that system quality and culture significantly affect trust in the IT artifact and point to rich possibilities for future research in these areas.

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