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Using a Systems Thinking Perspective to Construct and Apply an Evaluation Approach of Technology-Based Information Systems.

Kefi, Hajer (2007), Using a Systems Thinking Perspective to Construct and Apply an Evaluation Approach of Technology-Based Information Systems., Information Resources Management Journal, 20, 2, p. 108-121

Type
Article accepté pour publication ou publié
Date
2007
Journal name
Information Resources Management Journal
Volume
20
Number
2
Publisher
IGI Global
Pages
108-121
Metadata
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Author(s)
Kefi, Hajer
Abstract (EN)
In this article, we use soft systems methodology and complexity modeling to build an evaluation approach of a data warehouse implemented in a leading European financial institution. This approach consists in building a theoretical model to be used as a purposeful observation lens, producing a clear picture of the problematic situation under study and aimed at providing knowledge to prescribe corrective actions.
Subjects / Keywords
Evaluation; Institution financière; Systèmes d'information
JEL
G21 - Banks; Depository Institutions; Micro Finance Institutions; Mortgages
M15 - IT Management