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“An iron hand in a velvet glove’’: the embodiment of the platform logic in the emergency sector

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Anouck_Adrot_et_al._An_iron_hand_in_a_velvet_glove.pdf (337.1Kb)
Date
2019
Dewey
Changement organisationnel, réingénierie
Sujet
Digital transformation; institutional logics
JEL code
O.O1.O14; O.O3.O33; L.L2.L22
Conference date
2019
Book title
40th International Conference on Information Systems
Publisher
AIS - Association for information systems
Publisher city
Atlanta (Ga.)
ISBN
978-0-9966831-9-7
URI
https://basepub.dauphine.fr/handle/123456789/20321
Collections
  • DRM : Publications
Metadata
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Author
Karanasios, Stan
Cooper, Vanessa
Hayes, Peter
Adrot, A.
Type
Communication / Conférence
Item number of pages
17
Abstract (EN)
Despite increasing attention on organizationalresponsesto digital platformstheInformation Systems research has overlooked the influence of platforms on the public sector. In this paper we draw on the concept of institutional logics to examine the impact of platforms on the emergency sector. A qualitative case study of the emergency sector is undertaken,comprised of interviews with organizations—including emergency response organizations, government agencies, firms, non-government organizations and communityand volunteer groups. The findings reveal the interplay between the prevailing ‘command and control’ and ‘community’ logics and the ‘platform’ logic and how the tensions and synergies between them are shaping the information landscape in the sector. We demonstrate how organizations embody and resistaspects of the platform logic.

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