Abstract (EN)

Working collaboratively is no longer an issue but a reality, what matters today is how to implement collaboration so that it is as successful as possible. It is therefore necessary to consider the criteria to be taken into account to promote its effectiveness. As part of our work, we are interested in taking into account the collaboration context for this purpose and the role that contact can take in this context. We wondered about its definition, representation and exploitation. The latter must be able to be done at different stages of collaboration: before, during and after. In this article, we present the collaboration context model that we have established and show why and how it can be used to establish successful collaboration.