Show simple item record

hal.structure.identifierDauphine Recherches en Management [DRM]
dc.contributor.authorLarceneux, Fabrice*
hal.structure.identifierDauphine Recherches en Management [DRM]
dc.contributor.authorGuiot, Denis*
dc.date.accessioned2019-03-15T10:49:01Z
dc.date.available2019-03-15T10:49:01Z
dc.date.issued2019
dc.identifier.issn0042-0980
dc.identifier.urihttps://basepub.dauphine.fr/handle/123456789/18529
dc.language.isoenen
dc.subjectbuilt environment
dc.subjecteconomic processes
dc.subjecthousing
dc.subjectreal estate
dc.subjectservice
dc.subjecturbanisation
dc.subject.ddc658.8en
dc.subject.classificationjelR.R3.R31en
dc.subject.classificationjelL.L8.L85en
dc.titleThe role of services in homebuyers’attitudes: A field experiment in the French off-plan housing market
dc.typeArticle accepté pour publication ou publié
dc.description.abstractenThis article investigates the effects of services proposed by private developers on buyers’ psychological attitudes in the decision-making process for off-plan purchases. We propose a new typology of services based on perceived value. We conducted a field experiment with real buyers who purchased an off-plan dwelling in France, and we measured the causal effects on developer reputation of four service intensity indexes that offer ‘visualisation’, ‘customisation’, ‘value enhancement’ and ‘interaction’ services. The results confirm the homebuyer-based typology of services and highlight the mediating roles of two types of attitudes, satisfaction with and trust in the developer, to explain the influence on developer reputation. Services designed to improve the perception of the quality of the dwelling itself (visualisation and customisation benefits) are less effective, and those intended to create a favourable purchase context (value enhancement and interactional benefits) are more influential, emphasising the benevolent role expected from developers.
dc.relation.isversionofjnlnameUrban Studies
dc.relation.isversionofjnldate2019
dc.relation.isversionofdoi10.1177/0042098018806129
dc.relation.isversionofjnlpublisherSage
dc.subject.ddclabelEtudes du consommateuren
dc.relation.forthcomingouien
dc.relation.forthcomingprintouien
dc.description.ssrncandidatenon
dc.description.halcandidateoui
dc.description.readershiprecherche
dc.description.audienceInternational
dc.relation.Isversionofjnlpeerreviewedoui
dc.date.updated2019-03-15T11:36:42Z
hal.faultCode{"duplicate-entry":{"hal-02045793":{"doi":"1.0"}}}
hal.author.functionaut
hal.author.functionaut


Files in this item

FilesSizeFormatView

There are no files associated with this item.

This item appears in the following Collection(s)

Show simple item record