• xmlui.mirage2.page-structure.header.title
    • français
    • English
  • Help
  • Login
  • Language 
    • Français
    • English
View Item 
  •   BIRD Home
  • IRISSO (UMR CNRS 7170)
  • IRISSO : Publications
  • View Item
  •   BIRD Home
  • IRISSO (UMR CNRS 7170)
  • IRISSO : Publications
  • View Item
JavaScript is disabled for your browser. Some features of this site may not work without it.

Browse

BIRDResearch centres & CollectionsBy Issue DateAuthorsTitlesTypeThis CollectionBy Issue DateAuthorsTitlesType

My Account

LoginRegister

Statistics

Most Popular ItemsStatistics by CountryMost Popular Authors
Thumbnail - Request a copy

Organizational Sensemaking of Non-ethical Consumer Behavior: Case Study of a French Mutual Insurance Company

Cova, Bernard; Chanial, Philippe; Gaglio, Gérald; Weber, Juliette (2016), Organizational Sensemaking of Non-ethical Consumer Behavior: Case Study of a French Mutual Insurance Company, Journal of Business Ethics. 10.1007/s10551-016-3102-1

Type
Article accepté pour publication ou publié
Date
2016
Journal name
Journal of Business Ethics
Publisher
Kluwer Academic Publishers
Publication identifier
10.1007/s10551-016-3102-1
Metadata
Show full item record
Author(s)
Cova, Bernard
Cermes
Chanial, Philippe cc
Institut de Recherche Interdisciplinaire en Sciences Sociales [IRISSO]
Gaglio, Gérald

Weber, Juliette
Laboratoire Génie Industriel - EA 2606 [LGI]
Abstract (EN)
Researchers and managers alike are becoming increasingly interested in the topic of unethical consumer behavior. Where most studies view unethical behavior as something that is identifiable per se, the authors of the present article believe that it only exists because it has been constructed by people operating within a specific context. Hence the efforts made by this paper to explore, at the level of one specific organization, how interactions between employees and consumers might lead to the construct of unethical consumers. Based on a case study of France’s AMDM—a mutual insurance company set up to serve a client base comprising motorcyclists—the paper addresses how one group of consumers ends up being categorized as unethical by revealing the existence of a sensemaking process within the target organization. This process develops in three main phases: the nurturing of a shared ethos; the protection of employees’ recognized status; and the demonization of any group of consumers threatening this status. Managers incorporating this sensemaking process can avoid or mitigate the negative effects befalling organizations when these kinds of unethical consumer behavior are constructed.
Subjects / Keywords
Biker; Demonization; Ethos; Insurance; Recognition; Scooterist; Sensemaking

Related items

Showing items related by title and author.

  • Thumbnail
    The performance of mutual funds on French stock market:Do star funds' managers exist or do funds have to hire chimpanzees? 
    Bernard, Philippe; Blanchard, Michel (2013) Document de travail / Working paper
  • Thumbnail
    Ties: binding and structuring a field. The case of French SRI. How field members interactions contribute to the structuration of an organizational field 
    Penalva-Icher, Elise; Léca, Bernard (2016) Communication / Conférence
  • Thumbnail
    L’ajustement des expatriés en Australie : enquête sur la construction culturelle de sens. Les cas des expatriés américains et français auditeurs financiers et universitaires 
    Goiseau, Elise (2020-09-24) Thèse
  • Thumbnail
    From intraorganizational struggle to co-operation between organisational professions. An ethnographic study of a French based industrial company 
    Morales, Jérémy; Pezet, Anne (2007-12-07) Communication / Conférence
  • Thumbnail
    Ageing and the Demand for Life Insurance : An Empirical Investigation using French Panel Data 
    Bernard, Philippe; El Mekkaoui de Freitas, Najat; Lavigne, Anne; Mahieu, Ronan (2003) Document de travail / Working paper
Dauphine PSL Bibliothèque logo
Place du Maréchal de Lattre de Tassigny 75775 Paris Cedex 16
Phone: 01 44 05 40 94
Contact
Dauphine PSL logoEQUIS logoCreative Commons logo