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On the use of a multicriteria decision aiding tool for the evaluation of comfort

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chapitreSNCFRevise.pdf (398.3Kb)
Date
2015
Notes
in International Handbooks on Information Systems
Dewey
Recherche opérationnelle
Sujet
decision aiding; evaluation; MCDA; coach comfort
DOI
http://dx.doi.org/10.1007/978-3-662-46816-6_16
Book title
Evaluation and Decision Models with Multiple Criteria: Case Studies
Author
Raymond Bisdorff, Luis Dias, Patrick Meyer, Vincent Mousseau, Marc Pirlot
Publisher
Springer
Publisher city
Berlin Heidelberg
Year
2015
ISBN
978-3-662-46815-9
Book URL
10.1007/978-3-662-46816-6
URI
https://basepub.dauphine.fr/handle/123456789/16201
Collections
  • LAMSADE : Publications
Metadata
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Author
Guerrand, Sylvie
Ozturk, Meltem
989 Laboratoire d'analyse et modélisation de systèmes pour l'aide à la décision [LAMSADE]
Tsoukiàs, Alexis
989 Laboratoire d'analyse et modélisation de systèmes pour l'aide à la décision [LAMSADE]
Type
Chapitre d'ouvrage
Item number of pages
475-500
Abstract (EN)
In this paper we present a real word application of multicriteria decision aiding for the evaluation of high speed trains comfort from passengers’s point of view. Our study is used as a feasibility analysis for the introduction of multicriteria tools in the SNCF. Our approach concerns different steps of a decision aiding procedure. We firstly define the complex notion of comfort and propose to use a hierarchical model for its representation. We then present in more detail the seating comfort by assigning value scales to its components. Our problem being a sorting problem and our data being very heterogeneous, we decide to use the ELECTRE TRI method for the aggregation of the components. The article presents how the decision parameters, such as thresholds, weights and limit profiles, of ELECTRE TRI are selected and conclude with three fictitious assignment examples.

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