Résumé en anglais

This contribution addresses the planning of admissions of surgical patients, requiring different resources such as beds and nursing capacity at wards, operating rooms and operating theatre personnel at an operating theatre, intensive care beds and intensive care nursing capacity at an intensive care ward. We developed a modelling approach for this planning problem, starting from a very simplified base model with deterministic resource requirements only for elective patients to a model with also stochastic resource requirements and finally a model extended to emergency patients. We developed the consecutive models over a period of 6 years together with a cardiothoracic surgeon who acted as problem owner and user of the model in healthcare practice. Each of the steps taken in the development of the models provided new insights and added to the knowledge of the planning problem and approach. We present the steps taken and the models developed, show the results obtained and the lessons learned.