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RFID-enabled process capabilities and its impacts on healthcare process performance: A multi-level analysis

Boukef-Charki, Nabila; Kalika, Michel (2009-06), RFID-enabled process capabilities and its impacts on healthcare process performance: A multi-level analysis, in Newell, Susan; Whitley, Edgar A.; Pouloudi, Nancy; Wareham, Jonathan; Mathiassen, Lars, Information systems in a globalising world‎: challenges, ethics and practices: ECIS 2009, 17th European Conference on Information Systems, Verona, Italy, 2009, p. 17

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RFID-enabled process capabilities and its impacts on healthcare p.pdf (194.0Kb)
Type
Communication / Conférence
Date
2009-06
Conference title
17th European Conference on Information Systems, ECIS 2009
Conference date
2009-06
Conference city
Vérone
Conference country
Italie
Book title
Information systems in a globalising world‎: challenges, ethics and practices: ECIS 2009, 17th European Conference on Information Systems, Verona, Italy, 2009
Book author
Newell, Susan; Whitley, Edgar A.; Pouloudi, Nancy; Wareham, Jonathan; Mathiassen, Lars
ISBN
978-88-6129-391-5
Pages
17
Metadata
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Author(s)
Boukef-Charki, Nabila
Kalika, Michel
Abstract (EN)
Managers spend much of their time communicating and use an ever-larger range of communication tools for the purpose. Empirical studies have shown that while ICT tools extend communication opportunities, they do not replace other means of communication. Instead, managers use a set of communication tools in which traditional media coexist alongside ICT tools. In addition, studying the use of just one medium fails to give us a full picture of managerial communication. To gain a better understanding, we need to examine how a range of different means of communication are used. To this end, we conducted a case study in a car manufacturing company with data mainly collected through interviews with 36 managers. Our analysis of the data showed that managers use a set of communication tools that form superposed layers, each new ICT being layered over the existing media. Far from being the result of individual-level rational use, this layering process is socially constructed by the different users depending on their context. Our study identified three forms of layering, namely “subject to constraint”, “planned and emergent”, or “chosen”. We argue that these differences in the layering process can help explain disparities in the outcomes of ICT adoption between organisations.
Subjects / Keywords
Napoleon effect; Layering process; Electronic mail; Case study
JEL
M15 - IT Management
M19 - Other
M54 - Labor Management

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