Difficulties in ISO 9001 implementation in Manufacturing and Service Organizations: Empirical Evidence from Serbia-Montenegro
Diaye, Marc-Arthur; Pekovic, Sanja; Krivokapic, Zdravko; Jovanovic, Jelena; Vujovic, Aleksandar (2008), Difficulties in ISO 9001 implementation in Manufacturing and Service Organizations: Empirical Evidence from Serbia-Montenegro, International Journal for Quality research, 2, 1, p. 35-41
TypeArticle accepté pour publication ou publié
External document linkhttp://www.ijqr.net/journal/v2-n1/4.pdf
Journal nameInternational Journal for Quality research
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Abstract (EN)We have tried in this paper over an original data set, to quantify the problems faced by firms from Serbia-Montenegro during the implementation of ISO 9001 and to check statistically if firms from the manufacturing and the service sectors faced the same type of problems. Two main results can be drawn from our paper. Firstly we show that firms from Serbia-Montenegro mainly faced « training and efficiency » related problems. This result makes sense since it seems that firms from Serbia-Montenegro unfortunately do not involved their employees in the certification process while it is one the main request of the 6.2.2 of the ISO 9001 standard. Secondly, we show that manufacturing and service firms faced the same types of problem except for the “infrastructure related problems”. This result makes also sense since it reveals the fact that in Serbia-Montenegro, infrastructure is more present in manufacturing sector than in service one.
Subjects / KeywordsISO 9001 certification; manufacturing sector; service sector
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