eGovernment Implementation and Acceptance: A Study of the Challenge Facing Lebanon
Harfouche, Antoine; Kalika, Michel (2009-08), eGovernment Implementation and Acceptance: A Study of the Challenge Facing Lebanon, 15th Americas Conference on Information Systems, AMCIS 2009, 2009-08, San Francisco, États-Unis
TypeCommunication / Conférence
Conference title15th Americas Conference on Information Systems, AMCIS 2009
Conference citySan Francisco
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Abstract (EN)Governments continue investing in Information and Communication Technologies (ICTs), and e-services have become governments’ priority. But research shows that e-services implementation accentuate inequalities. Using a study of egovernment implementation in Lebanon as a background, this paper shows that e-government will lead to a system where only privileged segments of the population may have access to the government e-services. Thus, government online services implementation will create three types of inequalities: (1) inequality in access to ICTs and e-services, (2) inequality in the ability to use ICT and e-services among those who have access, and (3) inequality between those who will accept to use eservices and those who will not. What are the reasons of these e-services inequalities?
Subjects / KeywordsCommunication dans l'administration publique; Fracture numérique; Liban; Lebanon; ICTs; E-services; E-government; digital divide; servuction; public services
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